Refunds

Last updated 9 November 2026

Points arrive straight away

A supporter pack is a digital item. We add its points to your side the moment the payment clears.

When we refund

Because points are delivered at once, we do not refund a pack after its points are added, except when:

• you were charged but no points were added,
• you were charged twice for one pack, or
• someone used your card without your permission.

Write to hello@pullyourside.com within 14 days with the payment id from your receipt. We reply within two working days.

What happens after a refund

Dodo Payments returns the money to the card or account you paid with. The pack’s points are taken off the side.

Please talk to us first

If something looks wrong, write to us before you ask your bank for a chargeback. It is faster for you.